Subject: Arabic Language Test - yasser walid
From: yasser walid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:38:51 -0400

| | Foreign Language Screening Test

Name | yasser walid     /  (91) 8287382133    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

dear sir

this babyshop.com company

we are afraid to tell you that you'r order not delivered ,
the address you have provide is incorrect

pleas help us and re enter you'r correct address in our web site
and we surely re send the hand back you ordered

yasser walid
customer survives

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

dear sir

thanks for replying

we absolutely will  send the team again so see the scratches
if it's made by the transportation or misuse

i case it's appears a transportation problem , it will be under our replace and return policy

pleas let us know the best time for you and our team will be there

yasser walid
customer survives

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