Subject: English Language Test - Rachit Garg
From: Rachit Garg <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:31:13 -0400

| | Foreign Language Screening Test

Name | Rachit Garg    /  (+91) 836867919    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hell,
xyz

Thank you for contacting us. Our team is working on the trouble you are facing. As I can check there was some issue related to the address that you have mentioned during the order placement. Our delivery partner attempted a try to deliver your "Hand bag" on the address that you have provided. It would be really helpful if you can correct your address details.
Our team would try there best to deliver your product as soon as possible.
Thankyou
Rachit Garg

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Xyz
Thank you for reaching us. I can understand your concern. There would be a  visit from our end . One of our helping hand will be in touch with you and review the order again and click some pictures and make some videos.

Thankyou

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