Subject: English Language Test - Krishan Singh
From: Krishan Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:23:30 -0400

| | Foreign Language Screening Test

Name | Krishan Singh    /  (91) 7060662327    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,
Thank you for contacting us!

We understand your concern is regarding the order status of your "Hand Bag" and we will try our best to help you out in this regard.

We would like to inform you that your order was shipped on xyz and tracking details is xyz and also, you can track your order with the shared link "xxxxxx". While checking the order status provided by logistics the delivery address which you have shared while placing the order is incorrect.

Not to worry, please share the updated and correct delivery address so that we can update the same with the logistics. Once the delivey address is updated in 48 hours, your order will be delivered to you in 72 business hours.

Thank you for you kind understanding.

Thank You,
XYZ Team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thank you for contacting us!

We understand your concern is regarding the TV Cabinet and we will try our level best to help you out. This is not something we want you to go through, you can sure that definate steps will be taken to set this right.

We are glad to inform you that your product have 15 days of replacement policy from the date of delivery. It would be much appreciated if you can help us with the required details so that we can raise a return replacement request on your behalf-
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For future reference, you can also raise the return request from your account by following the below shared steps-
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Thank you
Homebox Team

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