Subject: English Language Test - Apoorv .
From: Apoorv . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:20:58 -0400

| | Foreign Language Screening Test

Name | Apoorv .     /  (+91) 9717083875    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Re: Delayed delivery due to wrong address

Dear Mr. (Customer's Name)

Its saddened that your order hasn't been delivered yet. I know how frustrating this is.

As per the tracking updates via (carrier) your package is currently listed as "Undelivered due to Wrong Address".

I can create a re-delivery request as a solution for your concern and the original package will be Returned to the Sender. You can expect your order package to be delivered to you within Expected Delivery Time.

Please feel free to contact us in case you face any inconvenience in future. We are available for you 24/7.

Best Regards
Apoorv
Customer Service Representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Re: Damaged Product

Dear Mr. Abdul,

Thank you for contacting us.

We apologise for the inconvenience caused to you.

We at babyshop.com ensures quality and utmost superior customer experience. It is our intention to provide only the highest quality items , and we regret that your product slipped past our quality measures.

I have created a re-delivery of a new TV Cabinet which will be arrived in 3-5 business days. When you receive it, please return the defective cabinet in the enclosed box.

Please feel free to contact us in case you face any inconvenience in future. We are available for you 24/7.

Best Regards
Apoorv
Customer Service Representative
Babyshop.com

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