Subject: English Language Test - SUNIL KUMAR
From: SUNIL KUMAR <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 04:14:03 -0400

| | Foreign Language Screening Test

Name | SUNIL KUMAR    /  (+91) 9431735815    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | First we will inform the customer that our courier agent reaches to your address provided by you but that address was wrong so i request you please update your address . kindly confirm your Oder again and reschedule your date and time .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | I will discuss with my customer the rules of refunds and money back rules of the company and the customer will be satisfied in which I will work according to them.

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