Subject: English Language Test - SATHISH SHUKLA
From: SATHISH SHUKLA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 15 Apr 2021 02:34:41 -0400

| | Foreign Language Screening Test

Name | SATHISH SHUKLA    /  (91) 8328463353    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Hope you're doing fine! Thanks for reaching out to us. We would like to inform you that your order no. 12345 has been successfully dispatched from our end with the following details

Tracking id : 123456789
Courier partner : xpressbees

As per the communication we received from our courier partner, we would like to inform you that the address provided in the order seems to be wrong. We request you to kindly provide the correct address in reply to this mail so that we can communicate with the courier partner and try to deliver the product asap.

regards,
Sathish Shukla
Customer relationship manager
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

We understand your disappointment on receiving a damaged product and deeply apologize for any inconvenience caused to you. Before we ship any product, it undergoes several stages of product and packaging quality checks. It is our intention to provide only the highest quality items to our customers, and we regret that your product slipped past our quality measures. But transit damage is a common error that happens in case of delicate items.

We are glad to inform you that a replacement order has been created and the same will be installed within 48hrs by our team after delivery.

We truly appreciate your understanding and cooperation in this matter.

Warm Regards,
Sathish Shukla
Customer support executive,
www.Homebox.com

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