Subject: English Language Test - Virendra veer
From: Virendra veer <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 23:44:27 -0400

| | Foreign Language Screening Test

Name | Virendra veer    /  (+91) 8506019340    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

We apologize for the inconvenience caused to you.The address that you have given to your shipping address is wrong. We tried to call your given mobile but taking your number was not working.

Now we request you to change the address of your order so that we can give you your parcel.You have to reschedule the order so that we can give it to you. When your address changes, then we will sand your parcel to your new address.

Thanks
Regards
Virendra veer

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

We are really apologize for the inconvenience caused to you.The TV cabinet given to you was working well, but whatever problem you have, we are giving you a visit from our maintenance team.If still your problem is not resolved then we will replace the TV cabinet.

And we make a request to you that if you are still facing any problem, then you can connect to us again.We will provide you better service so that you do not face any problem.

Thanks
Regards
Virendra veer

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