Subject: New Reply Received - Splash - Report of issues with Virtual
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Thu, 15 Apr 2021 03:17:48 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Splash - Report of issues with Virtual  Ticket comment <div>
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I’m really happy about that. </div>
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Why is it working then with a manual start and not a scheduled start. Does the log tell you that ? </div>
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<div style="direction: ltr">Paul Smith</div>
<div style="direction: ltr">Director (Vic)</div>
<div style="direction: ltr">AV Media Systems (VIC)</div>
<div style="direction: ltr">TEL: 0410 587 544</div>
<div style="direction: ltr">[email-masked]</div>
<div style="direction: ltr">(Sent from iPhone)</div>
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<div>From: Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 15, 2021 1:09:55 PM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> Tyler Adams &lt;[email-masked]&gt;; Nick Aspinall &lt;[email-masked]&gt;; Hylton Drake &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual
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<div class="x_MsoNormal"><span lang="EN-US">Hi LMI Support,</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">I have spoken to Paul Smith who just earlier confirmed that Toa ran some playback tests manually and the projector turned on and played, then turned off and raised the screen. Included are photos to show PJLINK was
 connected and diagnostics was all green.</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Apparently since Tuesday the 6am and later scheduled class did not turn On automatically since, staff have turned the projector On manually to play those programs at the time and at the end of the program the projector
 turned Off and screen retracted… Wha?</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Ok, so that’s a thing that drives me a little nuts, so I am asking Toa today to add two more scheduled classes per day and see how that goes.
</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">The Cycle studio – The network connection is NOT working, so I am going to ask that Toa calls their IT service tech to come out and test the router/switch ports and re-establish the Cycle studio network connection and
 further, ask the IT tech to test and change the existing GF studio network port just for the hell of it, and see if anything improves automation comms.
</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">If in the GF studio the automation On commands continue to be received by the projector, I have asked Paul Smith to proceed with adding a gateway device and set up automation via TCP/IP. if all scheduled programs run
 consistently without fault, then we leave it that way and discuss after. What do you think for as a plan B &amp; C?
</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">We need to put these ongoing issues to bed ASAP and we can try to work out why these automation disconnects occurred when every App and AV/IP setting is correct and diagnostic tests ran good.
</span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
<div class="x_MsoNormal"><span lang="EN-US">Thank you all again for your valued time and attention to this matter.
</span></div>
<div class="x_MsoNormal"><span lang="EN-US">  </span></div>
<div class="x_MsoNormal"><span lang="EN-US"> </span></div>
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<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
<div class="x_MsoNormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
</div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
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<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b>
</div>
<div class="x_MsoNormal"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
<div class="x_MsoNormal" style="background:white"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_MsoNormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
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<u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
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<b><span style="font-size:12.0pt; color:black">From: </span>
</b><span style="font-size:12.0pt; color:black">Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 15 April 2021 at 9:17 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;, Tyler Adams &lt;[email-masked]&gt;<br>
<b>Cc: </b>Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span>
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<div class="x_MsoNormal"><span style="font-size:12.0pt; color:black">OK then lets wait for next update and then can catch up as necessary</span></div>
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<b><span style="color:black">From:</span></b><span style="color:black"> Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 15, 2021 9:09 AM<br>
<b>To:</b> Nick Aspinall &lt;[email-masked]&gt;; Tyler Adams &lt;[email-masked]&gt;<br>
<b>Cc:</b> Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span> </div>
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<div class="x_MsoNormal"> </div>
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<div class="x_xmsonormal"><span lang="EN-US">Sorry,</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xmsonormal"><span lang="EN-US">Are you good with me getting back to you later?
</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xmsonormal"><span lang="EN-US">Toa is not upset from what I am told so it is not a drama yet…</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
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<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
<div class="x_xmsonormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
</div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b>
</div>
<div class="x_xmsonormal"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
<div class="x_xmsonormal" style="background:white"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
</span></div>
<div class="x_xmsonormal" style="background:white"><img width="602" height="128" id="x_x__x005f_x0000_i1033" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAxOTEyMDYsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.zeln6YmUc2kMfRj9FpFx8aYMcgZFUXa8P_nqsmMrSrs" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425" style="width:6.2708in; height:1.3333in"></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="line-height:11.75pt; background:white"><u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u></div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
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<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
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<b><span style="font-size:12.0pt; color:black">From: </span>
</b><span style="font-size:12.0pt; color:black">Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 15 April 2021 at 9:06 AM<br>
<b>To: </b>Nick Aspinall &lt;[email-masked]&gt;, Tyler Adams &lt;[email-masked]&gt;<br>
<b>Cc: </b>Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span>
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<div class="x_xmsonormal"> </div>
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<div class="x_xmsonormal"><span lang="EN-US">Hi Nick,</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xmsonormal"><span lang="EN-US">Yes, in short, Paul Smith has not had access to the IT company that installed the network at Splash. Toa was asked several times if we can speak to the IT people to see if there is something bumping the projector off
 the network. It connects for a couple of days then off etc. </span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xmsonormal"><span lang="EN-US">Paul will speak to Toa again about this as the Cycle studio does not have internet and that port keeps cutting out. We feel it’s a network thing after all the testing done.
</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xmsonormal"><span lang="EN-US">Not sure that we need to discuss more than I have told you and let me update you later.
</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xmsonormal"><span lang="EN-US">Re High Country</span></div>
<div class="x_xmsonormal"><span lang="EN-US">Manuela has chosen to change automation over to Rs232 control and Paul is sending a part to add so that automation does not need to be controlled over their network.
</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xmsonormal"><span lang="EN-US">It may be that we do the same at Splash to show the issue is not with the App.</span></div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
<div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
<div class="x_xmsonormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
</div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b>
</div>
<div class="x_xmsonormal"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
<div class="x_xmsonormal" style="background:white"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
</span></div>
<div class="x_xmsonormal" style="background:white"><img width="602" height="128" id="x_x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAxOTEyMDcsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.G_EjsBAu101kTWGvF_Y8Z_w_o5qPypDWN__M1e4HFwk" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425" style="width:6.2708in; height:1.3333in"></div>
<div class="x_xmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xmsonormal" style="line-height:11.75pt; background:white"><u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u></div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div class="x_xmsonormal"><span lang="EN-US"> </span></div>
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<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_xmsonormal">
<b><span style="font-size:12.0pt; color:black">From: </span>
</b><span style="font-size:12.0pt; color:black">Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Date: </b>Thursday, 15 April 2021 at 8:37 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;, Tyler Adams &lt;[email-masked]&gt;<br>
<b>Cc: </b>Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span>
</div>
</div>
<div>
<div class="x_xmsonormal"> </div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black">Hi all,</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black">Yes disappointing to hear as I thought this was in hand and being resolved.</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black">Can I suggest that the 3 of us - Greg , Tyler and I jump on a quick call to walk through current and future position with this and then I can take away the 'credit' piece as necessary.</span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black">Greg - can you please put some time in our diaries please for a quick catch up this am?</span></div>
</div>
<div>
<div>
<div class="x_xmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center">
<hr align="center">
</div>
<div id="x_x_divRplyFwdMsg">
<div class="x_xmsonormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, April 14, 2021 4:24 PM<br>
<b>To:</b> Tyler Adams &lt;[email-masked]&gt;; Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span> </div>
<div>
<div class="x_xmsonormal"> </div>
</div>
</div>
<div>
<div>
<div class="x_xxmsonormal"><span lang="EN-US">Yeah, it’s beyond me after all that we have done to date. Just does not make sense why that has continued today.
</span></div>
<div class="x_xxmsonormal"><span lang="EN-US"> </span></div>
<div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
<div class="x_xxmsonormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
</div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxmsonormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b>
</div>
<div class="x_xxmsonormal"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
<div class="x_xxmsonormal" style="background:white"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
</span></div>
<div class="x_xxmsonormal" style="background:white"><img width="602" height="128" id="x_x_x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAxOTEyMDgsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.XO4bm9eOxks8If9UfF9zWwpf6OmoWcNI2AI2Ci7r3i0" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425" style="width:6.2708in; height:1.3333in"></div>
<div class="x_xxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxmsonormal" style="line-height:11.75pt; background:white"><u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u></div>
<div class="x_xxmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div class="x_xxmsonormal"><span lang="EN-US"> </span></div>
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<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
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<b><span style="font-size:12.0pt; color:black">From: </span>
</b><span style="font-size:12.0pt; color:black">Tyler Adams &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 14 April 2021 at 4:23 PM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;, Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Cc: </b>Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span>
</div>
</div>
<div>
<div class="x_xxmsonormal"> </div>
</div>
<div>
<div class="x_xxmsonormal" style="background:white"><span style="font-size:12.0pt; color:black">They are still on PRSP... so although this situation isn't ideal, it's worth bearing in mind that since January, they've had 50%, 40%, 30% and 20% discounts each month
 respectively.</span></div>
</div>
<div>
<div class="x_xxmsonormal" style="background:white"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div>
<div class="x_xxmsonormal" style="background:white"><span style="font-size:12.0pt; color:black">I'll leave the credit call up to
<a id="OWAAM676172" href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Nick</span></a> and Hylton, though very frustrating that we still aren't at the bottom of the issue. Thanks for following this closely
 Greg.</span></div>
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<div class="x_xxmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
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<div><b><span lang="EN-US" style='font-size:12.0pt; font-family:"Arial",sans-serif; color:black; border:none windowtext 1.0pt; padding:0cm'>​</span></b></div>
<div>
<b><span lang="EN-US" style='font-size:8.0pt; font-family:"Arial",sans-serif; color:black; border:none windowtext 1.0pt; padding:0cm'>Tyler Adams</span></b><span lang="EN-US" style='font-size:8.0pt; font-family:"Arial",sans-serif; color:black; border:none windowtext 1.0pt; padding:0cm'> </span><span lang="EN-US" style='font-size:8.0pt; font-family:"Arial",sans-serif; color:#7F7F7F; border:none windowtext 1.0pt; padding:0cm'>|
 Business Partnership Manager VIC<br>
Les Mills Asia Pacific</span><span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:#7F7F7F; border:none windowtext 1.0pt; padding:0cm'> | <a href="mailto:[email-masked]" rel="noreferrer"><span style='font-family:"Times New Roman",serif'>[email-masked]</span></a><br>
PO Box 3998 Manuka ACT 2603 AUSTRALIA<br>
tel  +61 </span><span style='font-size:8.5pt; font-family:"Times New Roman",serif; color:#7F7F7F; border:none windowtext 1.0pt; padding:0cm'> 2 6215 8104 </span><span style='font-size:8.0pt; font-family:"Times New Roman",serif; color:#7F7F7F; border:none windowtext 1.0pt; padding:0cm'>|
 mob 0422 024 315 | <a href="http://www.lesmills.com.au/" target="_blank" rel="noreferrer">www.lesmills.com.au</a> </span>
</div>
<div><span style="font-size:12.0pt; color:black"> </span></div>
<div>
<div class="x_xxmsonormal" style="background:white">
<u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:black; background:white'>Get your 2021 Workshop Calendar </span></u><b><u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#0C64C0; background:white'><a href="https://www.lesmills.com.au/calendar/AUS-2021" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer">here!</a></span></u></b>
</div>
</div>
<div>
<div class="x_xxmsonormal" style="background:white"> </div>
</div>
<div>
<div class="x_xxmsonormal" style="line-height:12.75pt; background:white"><b><u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#0C64C0'><a href="https://www.lesmills.com.au/training/IMT" title="https://www.lesmills.com.au/training/IMT" rel="noreferrer">Check
 out the latest Instructor Training dates</a></span></u></b></div>
<div>
<div class="x_xxmsonormal" style="line-height:12.75pt; background:white"><span style="font-size:12.0pt; color:black; background:white"> </span></div>
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<div class="x_xxmsonormal" style="line-height:12.75pt; background:white"><span style="font-size:12.0pt; color:black; background:white"><img width="602" height="128" id="x_x_x__x005f_x0000_i1029" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAxOTEyMDksImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7I47UDqIsayyizWCDx6EMZQXLXuVYnMpaYWCre7-alY" alt="cid:6afe6aef-e17f-40e3-930f-35a1022979a8" style="width:6.2708in; height:1.3333in"></span></div>
</div>
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<div class="x_xxmsonormal" style="line-height:12.75pt; background:white"><b><span style="color:black; background:white"> </span></b></div>
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</div>
<div class="x_xxmsonormal" style="line-height:12.75pt; background:white">
<u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any unauthorised
 use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u><u><span style='font-size:9.0pt; font-family:"Segoe UI",serif; color:black; background:white'>
</span></u>
</div>
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<div class="x_xxmsonormal" style="text-align:start"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center">
<hr align="center">
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<div id="x_x_x_divRplyFwdMsg">
<div class="x_xxmsonormal">
<b><span style="color:black">From:</span></b><span style="color:black"> Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Sent:</b> Wednesday, 14 April 2021 4:19 PM<br>
<b>To:</b> Tyler Adams &lt;[email-masked]&gt;; Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Cc:</b> Hylton Drake &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span> </div>
<div>
<div class="x_xxmsonormal"> </div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span lang="EN-US">Hi Tyler and Nick,</span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US">Further to the new report from Toa today about the projector not turning on for a scheduled class. Paul Smith is currently waiting for Toa to call him and let him know if he can see if the App automation settings
 shows as connected before we suggest any further action. </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US">Are we charging Splash for Virtual in the GF studio? If so, I believe we should let him know for a start that they would be credited.
</span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US">We are thinking at this point that the issue must likely be network related at the site. I have asked LMI support in the email below today if they could check out what they can see in the App Log history. Nothing
 back yet… </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US">Should we set up a conference call to discuss further tomorrow?</span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
<div class="x_xxxmsonormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
</div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b>
</div>
<div class="x_xxxmsonormal"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
<div class="x_xxxmsonormal" style="background:white"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
</span></div>
<div class="x_xxxmsonormal" style="background:white"><img width="602" height="128" id="x_x_x_x__x005f_x0000_i1027" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAxOTEyMTAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.84WqFJun7oyWJDM8NkyjoLtWC8DRo7qvhf6AuOylJZI" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425" style="width:6.2708in; height:1.3333in"></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="line-height:11.75pt; background:white"><u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any
 unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u></div>
<div class="x_xxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_xxxmsonormal">
<b><span style="font-size:12.0pt; color:black">From: </span>
</b><span style="font-size:12.0pt; color:black">Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Date: </b>Wednesday, 14 April 2021 at 11:42 AM<br>
<b>To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc: </b>Tyler Adams &lt;[email-masked]&gt;, Hylton Drake &lt;[email-masked]&gt;, Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span>
</div>
</div>
<div>
<div class="x_xxxmsonormal"> </div>
</div>
<div class="x_xxxmsonormal"><span lang="EN-US">Hi Charlotte,</span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US">Toa texted Paul Smith this morning to say that the App did not start a class and we need LMI to check the App to confirm the automation control commands fired. Very frustrating. We feel this is a network thing but
 please check and let us know what you comes up at your end.</span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US">Many thanks….</span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Kind Regards,</span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg</span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
<div class="x_xxxmsonormal">
<span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Tel
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:black'>+61 455 508 248
</span><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
</div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal">
<b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
 to our FAQ's</span></a></span></b>
</div>
<div class="x_xxxmsonormal"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif'>Virtual Video Guide Link:
</span></b></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/playlist?list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow</span></a></span></div>
<div class="x_xxxmsonormal" style="background:white"><b><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'><a href="https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s" rel="noreferrer"><span style="color:#0563C1">https://www.youtube.com/watch?v=9SnShjgWAhE&amp;list=PLCzr8bZECkgCyrptdfh7DmaXkCE7maWow&amp;index=6&amp;t=16s</span></a></span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:8.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'>AV Support Operating Hours: Monday – Friday 9:00am – 5:00pm
</span></div>
<div class="x_xxxmsonormal" style="background:white"><img width="602" height="128" id="x_x_x_x_Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwOTAxOTEyMTEsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.7DqY4EcUYiXgp_cxxX-gEL9mdTj2qPjR2wbCLKCObd0" alt="/var/folders/cy/jz6gmzgn12lbvn68mt_q971w0000gn/T/com.microsoft.Outlook/WebArchiveCopyPasteTempFiles/cid4e5d83aa-778e-49ca-92c5-697cfb4b1425" style="width:6.2708in; height:1.3333in"></div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Tahoma",sans-serif; color:#212121'> </span></div>
<div class="x_xxxmsonormal" style="line-height:11.75pt; background:white"><u><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#999999; background:#FDFDFD'>The contents of this email and its attachments are confidential and privileged. Any
 unauthorised use of the contents or trademarks is expressly prohibited. If you receive this email in error, please contact us, then delete the email and any attachments.  </span></u></div>
<div class="x_xxxmsonormal"><span style="font-size:12.0pt; color:black"> </span></div>
</div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div class="x_xxxmsonormal"><span lang="EN-US"> </span></div>
<div style="border:none; border-top:solid #B5C4DF 1.0pt; padding:3.0pt 0cm 0cm 0cm">
<div class="x_xxxmsonormal">
<b><span style="font-size:12.0pt; color:black">From: </span>
</b><span style="font-size:12.0pt; color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 13 April 2021 at 11:08 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Cc: </b>"[email-masked]" &lt;[email-masked]&gt;, Tyler Adams &lt;[email-masked]&gt;, Hylton Drake &lt;[email-masked]&gt;, Nick Aspinall &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Splash - Report of issues with Virtual</span>
</div>
</div>
<div>
<div class="x_xxxmsonormal"> </div>
</div>
<div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Hi Toa,</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>I understand Paul from AVMS visited last week and resolved the Automation issue, which is great.  I can see the commands firing correctly now, so I hope the system is stable.</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>How did you get on with a running a diagnostics test on the Cycle studio iPad via App Settings &gt; Version &gt; Run diagnostics?</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Thanks</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Charlotte<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a></span></div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>On Thu, 8 Apr at 1:39 PM
<span class="x_xxxseparator">, Les Mills International &lt;[email-masked]&gt; wrote:
</span></span></div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Hi Toa,</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Greg and I spoke to Paul from AV Media yesterday, we have a plan which includes swapping out the existing iPad in the Group Fitness studio with one that has been tested.
  Paul can then test your iPad and ensure the App is fully functional before swapping it back. </span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>For the cycle studio iPad, please bring it back online by running a diagnostics test via App Settings &gt; Version &gt; Run diagnostics.  If there are any errors reported please
 let me know what those are.</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​Many thanks</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Charlotte<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a> </span></div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>On Fri, 2 Apr at 6:59 PM
<span class="x_xxxseparator">, Les Mills International &lt;[email-masked]&gt; wrote:
</span></span></div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Hi ​Paul,</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Thank you for your response. </span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​Please accept my sincere apologies for the delay. The team is on Easter holidays and will be back by next Tuesday. </span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Once they are available they would be able to diagnose the issue better and provide all possible help to resolve this further. </span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Once again my apologies for the inconvenience caused. </span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​</span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>​Best Regards,<br>
Pritish<br>
Customer Services<br>
Les Mills Virtual App<br>
<br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a> </span></div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>On Thu, 1 Apr at 11:14 PM
<span class="x_xxxseparator">, Paul Smith &lt;[email-masked]&gt; wrote: </span></span></div>
<div>
<div>
<div>
<div>
<div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:black'>Hi Pritish, </span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal" style="background:white">
<span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:black'>If you are referring to arranging a call with Kim to discuss the technical aspects, this already took place at 2pm on 21/12/20 for this
 exact issue,  I believe I had provided all relevant details and responses to Kim’s questions and I provided a site schematic diagram and understood that Kim was to get back to me but I’ve not heard from anyone since 21/12/20 as to the possible cause of this
 phantom triggering operation, other than yourself and Charlotte of course. </span>
</div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
<div>
<div class="x_xxxmsonormal" style="background:white"><span style='font-size:10.0pt; font-family:"Helvetica Neue"; color:black'>Additionally, I had replied earlier today to Charlottes questions so believe you have all relevant details on hand now. (<span style="background:yellow">see
 highlighted text in the thread below</span>) </span></div>
</div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
</div>
<div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Paul Smith</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>Director (Vic)</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>AV Media Systems (VIC)</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>TEL: 0410 587 544</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>[email-masked]</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>(Sent from iPhone)</span></div>
</div>
</div>
</div>
</div>
<div class="x_MsoNormal" align="center" style="text-align:center"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>
<hr align="center">
</span></div>
</div>
<div>
<blockquote style="margin-top:5.0pt; margin-bottom:5.0pt">
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'>From:<span style="color:black"> Les Mills International &lt;[email-masked]&gt;<br>
<b>Sent:</b> Thursday, April 1, 2021 8:38:22 PM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;; [email-masked]
 &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: Splash - Report of issues with Virtual</span> </span></div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style='font-size:10.0pt; font-family:"Helvetica Neue"'> </span></div>
</div>
</div>
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<div>
<div>
<div>
<div>
<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">Hi Greg and Nick,</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">​</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">​​Thank you for your response.</span></div>
</div>
</div>
<div>
<div>
<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">​</span></div>
</div>
</div>
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">In order to investigate this further, we will setup a call with our AV manager and Paul,
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">In the meantime, the Club can surely try to delete the app and re-download all the content again just to see if re-establishes the connection within automation. </span></div>
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">Also, it would be very helpful to get all the required information that was asked in the previous email by Charlotte before the call. </span></div>
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">Looking forward to your understanding and cooperation.</span></div>
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">Best Regards,</span></div>
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">Pritish</span></div>
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica">Customer Services</span></div>
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<div class="x_xxxmsonormal"><span style="font-size:10.0pt; font-family:Helvetica"><br>
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397</a></span></div>
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<span style='font-size:1.0pt; font-family:"Times New Roman",serif; color:white'>4397:859387</span><span style="font-size:10.0pt; font-family:Helvetica">
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4397