Subject: Arabic Language Test - Mansoor Kunnath
From: Mansoor Kunnath <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 14:14:29 -0400

| | Foreign Language Screening Test

Name | Mansoor Kunnath    /  (91) 7356488949    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir,
We had dispatched product. But Due to wrong of your address as per courier they couldnt order to the customer. Therefore you can place another order after make sure your address is true.the product will be send back and cash will be credited to your bank account if it is online payment.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir,
In our e commerce company We have two options that the product to be returned and replaced with a new unit or send your money back within three days after product recieved.after three days complaints not accepted.

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