Subject: New Reply Received - Les Mills Virtual Issue
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Wed, 14 Apr 2021 15:56:45 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Les Mills Virtual Issue  Ticket comment <div dir="ltr">Hi Olesia, <div><br></div>
<div>Great. </div>
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<div>Thanks, </div>
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<br><div><div dir="ltr" class="gmail_signature"><div dir="ltr">
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<b style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:black;background-image:initial;background-position:initial;background-repeat:initial">Marc Raya</span></b><b style="line-height:1.5"><span style="font-size:8pt;font-family:Arial,sans-serif;color:black"> </span></b><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray">| </span><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">Departamento de Asesoramiento</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> </span>
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<span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">AEFA LES MILLS</span><span style="font-size:8pt;font-family:Arial,sans-serif;color:gray"> | </span><u style="line-height:1.5"><span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="mailto:[email-masked]" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">[email-masked]</a></span></u><br>
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<span style="font-size:9pt;font-family:Arial,sans-serif;color:rgb(127,127,127);background-image:initial;background-position:initial;background-repeat:initial">c/ Immaculada, 23  |  08017 Barcelona  |  Telf. 932 124 613  | </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><a href="http://www.lesmills.es/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer"><span style="font-family:Arial,sans-serif;color:rgb(5,99,193)">www.lesmills.es</span></a></span></u><span style="font-size:9pt;font-family:Arial,sans-serif;color:gray;background-image:initial;background-position:initial;background-repeat:initial">  |  </span><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><span style="font-family:Arial,sans-serif"><a href="http://www.lesmills.com/" style="color:rgb(17,85,204)" target="_blank" rel="noreferrer">www.lesmills.com</a></span></span></u>
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<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><img src="https://docs.google.com/uc?export=download&amp;id=1PZBdPVSPEHvUExYMvJZMNKXsQPzEKYZy&amp;revid=0BxUdpzWVP2BnYTF5Sko4TEwwNmhYcGN0ZElzRkwyL0p5eXprPQ" width="420" height="160"><br></span></u></div>
<div><u><span style="font-size:9pt;color:rgb(5,99,193);background-image:initial;background-position:initial;background-repeat:initial"><br></span></u></div>
<div><div class="MsoNormal">“La información contenida en este mensaje y/o archivo(s)
adjunto(s), enviada desde AEFA-LES MILLS SLU, es confidencial/privilegiada y
está destinada a ser leída sólo por la(s) persona(s) a la(s) que va dirigida.
Le recordamos que sus datos han sido incorporados en el sistema de tratamiento
de AEFA-LES MILLS SLU y que siempre y cuando se cumplan los requisitos exigidos
por la normativa, usted podrá ejercer sus derechos de acceso, rectificación,
limitación de tratamiento, supresión (“derecho al olvido”), portabilidad,
oposición y revocación, en los términos que establece la normativa vigente y
aplicable en materia de protección de datos, dirigiendo su petición a la
dirección postal INMACULADA, 23 08017, BARCELONA o bien a través de correo
electrónico <a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>
Si usted lee este mensaje y no es el destinatario señalado, el empleado o el
agente responsable de entregar el mensaje al destinatario, o ha recibido esta
comunicación por error, le informamos que está totalmente prohibida, y puede
ser ilegal, cualquier divulgación, distribución o reproducción de esta
comunicación, y le rogamos que nos lo notifique inmediatamente y nos devuelva
el mensaje original a la dirección arriba mencionada. Gracias”.<br>
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<div dir="ltr" class="gmail_attr">El mié, 14 abr 2021 a las 17:53, Les Mills International (&lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;) escribió:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px'>
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<div>Hi Marc,</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for reaching out to us today.</div>
<div dir="ltr"><br></div>
<div dir="ltr">We are looking into this issue and will share with you our report shortly.</div>
<div dir="ltr"><br></div>
<div dir="ltr">Best regards,<br style='box-sizing:border-box;color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Olesia<br style='box-sizing:border-box;color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Customer Services<br style='box-sizing:border-box;color:rgb(24,50,71);font-family:"Helvetica Neue",Helvetica,Arial,sans-serif;font-size:13px;font-style:normal;font-variant-ligatures:normal;font-variant-caps:normal;font-weight:400;letter-spacing:normal;text-align:start;text-indent:0px;text-transform:none;white-space:normal;word-spacing:0px;text-decoration-style:initial;text-decoration-color:initial'>Les Mills Virtual AAp</div>
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<div dir="ltr">Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469" rel="noreferrer" target="_blank">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469</a>
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                          <blockquote>
                            On
                            Thu, 15 Apr at  3:12 AM
                            <span>,  Marc &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt;  wrote:
                            <div dir="ltr">
<div>Hi, </div>
<div><br></div>
<div>This club is having few issues with Virtual. The most common issue is that after 10 minutes of playback, the video stops. </div>
<div><br></div>
<div>The club reported me this issues about this week:</div>
<div><br></div>
<div>Monday. 18h15 and 19h10.</div>
<div>Tuesday 10h.</div>
<div>Wednesday 9h45 y 18h20. </div>
<div><br></div>
<div>They have run a Diagnostics Test and attached is the result. </div>
<div><br></div>
<div>Can you have a look what is going wrong please?</div>
<div><br></div>
<div>Thank you so much. </div>
<div><br></div>
<div>Best regards. </div>
<div><br></div>
<div>Marc</div>
<div>Les Mills Spain</div>
<div><br></div>
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  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4469