Subject: English Language Test - Gauri Bharbutta
From: Gauri Bharbutta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 08:32:02 -0400

| | Foreign Language Screening Test

Name | Gauri Bharbutta    /  (143001) 8146631921    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello mam,
hope you are doing well
Thank you for contacting us we will like to help you in every way we could

As per your concern
We have already checked the status of your order and we will like to inform you that we have shipped the product and as per our information the courier person arrived at your door set and he got to know that address you filled up is wrong.please give us the right address so we can solve your problem as soon as possible

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,Hope you are doing well
As per you concern we will like to inform you that we have loged your complain and we are trying to work on it as soon as possible

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