Subject: English Language Test - Anupam Tiwari
From: Anupam Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 07:26:37 -0400

| | Foreign Language Screening Test

Name | Anupam Tiwari    /  (91) 9004459838    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

As per your order, we have attempted to deliver your hand bag. However, we regret to inform you that our courier team has informed us that the address mentioned for delivery is incorrect and hence your order is on hold for now.

Please share your address once again to ensure swift delivery.

Thanks,

Best Regards,
Customer service team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,
We are glad to know that you've purchased one of our TV cabinet.

We apologize for the faulty product and would like to replace the unit for you in next 72 hours, however, we regret to inform you that as per our warranty policy, we cannot refund once a product is delivered.

Please share some pictures of TV cabinet, such that we can figure out the damage from pictures and do the needful to replace faulty product.

Wish you great day!

Best Regards,
Warranty team

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