Subject: English Language Test - Md Iqubal
From: Md Iqubal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 06:28:17 -0400

| | Foreign Language Screening Test

Name | Md Iqubal    /  (+91) 8287556663    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
We are very sorry for the delay in your order. We tried to delivered your package on the mentioned address XYZ , but we are not able to connect because of wrong area pin code. So we urge you to provide a correct and complete address of you so that our courier team will delivered your product without any inconvenience and on time.

Thanks and regards,
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Mr. Abdul,
Thank you Mr. Abdul for contacting us and very sorry for the inconvenience you have faced with our product. We are definitely going to help you with this concern of your, please don't worry. As you mentioned there are lots of scratches on your product, so i request you to please send us photographs of the damaged product so we can register for the replacement process as i would like to inform you that your product is under 7 days replacement policy, so don't worry ,just send photographs of damaged products of your. And your product will be replaced within 10 days.

Thanks and regards,
Homebox team.

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