Subject: English Language Test - Shivam Kumar
From: Shivam Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 05:20:48 -0400

| | Foreign Language Screening Test

Name | Shivam Kumar    /  (+91) 9625720087    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

With reference to your order, we would like to inform you that, we tried to deliver your order to the given address but that address was wrong.

Kindly provide us the correct address so that we can deliver.

Homebox Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

As per our policies, if any damages have been done from our side while delivering the order or while installing it, we will definitely look for it and accordingly take necessary actions.

Please share the photos of the scratches. We will check.

Homebox Team.

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