Subject: English Language Test - Prabhleen Kaur
From: Prabhleen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 05:14:53 -0400

| | Foreign Language Screening Test

Name | Prabhleen Kaur    /  (244001) 7017652013    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From: [email-masked]
To: [email-masked]

Subject: Regarding Product Delivery

Hi there,

Hope you are doing well!!

I am getting in touch with you to discuss the issue regarding your home address.
As we sent you the parcel as per your given address but the courier guy didn't find your location as per the address given.

Kindly let me know your current address so that I would be able to provide your product on time and at your accurate address.

Looking forward for a positive reply.

Thank you.

Regards,
Prabhleen Kaur
Customer care executive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From: [email-masked]
To: [email-masked]

Subject: Regarding issues in delivered product.

Hi there,

Greetings for the day!

I am getting in touch with you to discuss the issues regarding a TV cabinet which you purchased from us last week.
I needed to tell you that if your issue is in concern with our policies we would change it. But if there is a issue from your side then we wouldn't be able to replace it.

I am sending my resource at house, he would check the TV cabinet and then we would continue further at your issue.

Thank you.

Regards,

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