Subject: English Language Test - Jay Jerson
From: Jay Jerson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 04:07:01 -0400

| | Foreign Language Screening Test

Name | Jay Jerson    /  (+91) 9174056977    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,

As i check your ordered hand bag from us and it's dispatched on same day.
our delivery partner try to deliver your product but unable to find your address,
I request you please update your address details and we try to deliver as soon as possible

Thanks & regards
Jay Jerson

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,

I really apologies for inconvenienced caused to you. As you said there is a scratch on cabinet after installation. I assure you that thing never repeat again in future and i would like to inform you that you shopped from best e-commerce company so you don't necessarily need to worry about polices of the brand, we are here to assist you best.

Thanks and Regards
Jay Jerson

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