Subject: English Language Test - Akash Dhamija
From: Akash Dhamija <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 14 Apr 2021 02:58:10 -0400

| | Foreign Language Screening Test

Name | Akash Dhamija    /  (+91) 8006811961    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

Thank you for contacting us babyshop.com,

I would kike to inform you that the order didn't delivered on time,

As we have checked and found that delivery address was incorrect.

I would like to suggest you that please update the address so that we will deliver this for you as on priority.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,

As we have checked and found that the product which you have received were got stretched in the box,

We would like to suggest you to please return this product for full refund so that you can can order another product.

Also if you wish then we can also issue a replacement for that.

Thank you

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