Subject: Arabic Language Test - Amal Abdullah
From: Amal Abdullah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 22:47:26 -0400

| | Foreign Language Screening Test

Name | Amal Abdullah    /  (00966) 563241221    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting Babyshop customer service!

We sincerely apologize for the inconvenience we understand your resentment. Your order has been handed to the courier company the same day as the order was placed, the courier tried to deliver your order but there was a mistake regarding your address information by the courier company.

We will make sure to review the state of your order with the courier company and keep you updated to deliver your order as soon as possible...

( attach the courier company contact information if the customer is allowed to contact them about their mistake )

My regards
Amal-Babyshop support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Thank you for contacting Homebox!

We appreciate your feedback, and we apologize for the inconvenience.

Call 800-HOMEBOX (800-4663269)‎ to schedule a pick-up...

My regards
Amal - support team

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