Subject: Trainer Candidate - Sangeet Lohar
From: Sangeet Lohar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 19:10:52 -0400

| | Tech Support Test

Name | Sangeet Lohar
E-mail | [email-masked]
Phone Number | (91) 9810748737
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Whitefield

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Amazon Development Center | Team Supervisor | | 97000
Previous Employer 1 | HCL Technologies | Track Lead | | 75000
Previous Employer 2 | Convergys Pvt Ltd | Team Leader | | 60000

If Selected, how much time do you need to join? | 30
Please briefly describe your work experience specifically in training? | Experience in Training Tenured and New Hire Employees in Customer handling skills, soft skills, sales training, objection handling. Managing SME to conduct process upskill trainings.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | Reducing the variance in performance of max 5% amongst all Team members within a Team  to build a high performing team.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is helping the customer resolve all queries. Great customer service is always to dive deep into the issue and not only provide resolution but staying a step ahead to ensure the issue does not reoccur and assure the customer to provide a consistent service to earn the customers trust.
What according to you makes you a good candidate for this position? | The diverse experience I carry with me in managing B2B & B2C projects - quality, training and operations in multiple domains - sales, customer service, tech support, Project Management and Seller Support makes me an ideal candidate for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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