Subject: English Language Test - Navdeep Singh
From: Navdeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 14:14:49 -0400

| | Foreign Language Screening Test

Name | Navdeep Singh     /  (+91) 8700918045    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xyz,

This is in regards your most recent order with us. I'm really sorry that we haven't delivered your order yet due to wrong address. Don't worry we can still make an attempt to deliver it to correct address. I would request you to please help us with correct address so that we can deliver your order as soon as possible without further delay.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear xyz,

This is in regards with your TV which you purchased. First of all I really apologise for the inconvenience. I can really understand your excitement for the TV. If I were at your place I would have felt the same. However, I would try my best to help you. Let me check the product details the item can be replaced or returned or not.

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