Subject: English Language Test - Swapnil Mehra
From: Swapnil Mehra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 09:23:00 -0400

| | Foreign Language Screening Test

Name | Swapnil Mehra    /  (+91) 9981002209    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
I apologize for the trouble that you have faced but as i have coordinated with our people and found that the Customer's address is incorrect, can you kindly provide us with correct address so we can dispatch your order.For any query kindly feel free to contact me directly.

Thanks & Regard
Swapnil Mehra
9981002209

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
I apologize for inconvenience and will going to replace your cabinet within a week.For any query kindly feel free to contact me directly.

Thanks & Regard
Swapnil Mehra
9981002209

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