Subject: English Language Test - Vishali Gupta
From: Vishali Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 07:43:30 -0400

| | Foreign Language Screening Test

Name | Vishali Gupta    /  (91) 7508412449    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Sir/Ma'am,

We firstly apologize for the inconveniences caused to you. As per the details we would like to inform you that we already handed over your order to courier company same day the order was placed but the address mentioned by you as per the courier company was wrong as they tried to deliver the same to your place. We would request you to share your current address so that we can deliver it as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Sir,

We firstly apologize for the inconveniences you have had. We can help you with the best possible resolution as we contact our team for the same and forward your query to the team who handled. We would request you to kindly wait 24 to 48 hrs for our team to get back to you as they will surely help you with the best possible resolution.

| |