Subject: English Language Test - FAYIS K
From: FAYIS K <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 07:06:46 -0400

| | Foreign Language Screening Test

Name | FAYIS K    /  (91) 8943239739    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,

I am from babyshop.com. Your order was shipped by us and handed over to courier courier company same day when the order was placed. The courier tried to deliver the order to you, but as your address was wrong, we couldn't deliver to you. So kindly update us with your correct address. Then we can deliver  the hand bag to you  today itself. If you have any query please feel to contact us.

Regards
customer service representative
babyshop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
I am from Homebox Team . Sorry for the inconvenience caused. Your issue has been escalated to the installation team. The team will replace the Cabinet within two or three working days. If you have any query feel free to contact us.

Regards,
Customer service representative
Homebox Team.

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