Subject: C- Sat for Follow up tickets
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: "Sara Aknooni, SRAK" <[email-masked]>
Date: Tue, 13 Apr 2021 03:31:32 -0700 (MST)

Hi Heta, 

Just wanted to inform you that on follow up tickets customer can receive the survey. Actually its depends on the original ticket if the original ticket has tags "closed_by_merge","nosurvey","no_csat",then customer will not receive the survey else he/she will survey the survey. For example -141132 

If we do not want to send the survey on follow up tickets, we can add a condition on automation. Please suggest. 

I am checking with zendesk how to remove tags automattcally in the follow up ticket. They are checking with their developers whether its is possible or not. 

Regards, 
Ashish Dabral