Subject: Arabic Language Test - Muzakkir Alam
From: Muzakkir Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 06:08:07 -0400

| | Foreign Language Screening Test

Name | Muzakkir Alam    /  (+91) 7880987272    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sir, first of all we will see that the address of this order was really wrong.  After this we will confirm the address by calling or emailing the customer and then contact the courier department.  And then correct the address and tell the courier the new address.  So as to be delivered again to this address.  And one important thing is to get the customer's contact number so that if such a situation arises, they can be contacted and delivered easily.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sir, in such a case, first of all, when we install the TV in someone's house, let the customer check everything so that there will be no problem later.  And secondly, if there is such a complaint, we will see if it is under TV warranty or guarantee.  If there is an option to take back this item, we will take it, otherwise we will repair it.  We will do all this within the scope of our customer support.

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