Subject: Arabic Language Test - Abdul Wahab
From: Abdul Wahab <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 05:56:44 -0400

| | Foreign Language Screening Test

Name | Abdul Wahab    /  (90102) 03194    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for notifying us that you haven’t received the ordered products. We regret to hear that but kindly be informed that your given Address was wrong.
Please give a correct address and order will be delivered as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We thank you for your letter of (Date).

We are sorry to learn that you have received certain goods in damaged condition. We are enclosing our credit not for the same.

In spite of the fact that we are taking great care in packing the items, of late a few cases of damage have been reported to us. This, apart from inconvenience to our
customers, has put us to a considerable loss.

And we are happy to replace the TV cabinet.

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