Subject: Arabic Language Test - Shabeen Kaliparambil
From: Shabeen Kaliparambil <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 05:47:45 -0400

| | Foreign Language Screening Test

Name | Shabeen Kaliparambil    /  (91) 7907335098    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Respected sir,
Thanks for letting me know about the shipping issue. After studying about the issue, we have understood that the courier tried to deliver the order to you, but they found that the customer's address as per the courier was wrong. In order to protect both of us, I’ve canceled and refunded your order. Please replace the order immediately with the correct shipping address. If you replace the order as soon as you receive this message, you’ll keep your spot in my order processing queue and your order will not be delayed.
Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thanks for purchasing with us. I wanted to reach out and apologize for the experience you had with out team. This is not typical of us and can assure you that it wouldn't happen again.
This was likely caused due to the new installation boy's lack of experience, but, regardless, we should have handled this better.
I’ve passed this on to my team – we’ll make sure we use this experience to let our technical team be more responsible hereafter. For now, I'm offering you a replacement for the defect as I think that it would be the right remedy for the inconvenience occurred from out part.
Thank you for your patience. If you need anything else, let me know if I can help.

I apologize again for any inconvenience.

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