Subject: New Reply Received - Re: High Country Fitness - On going Issues report for LMI support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 22:26:20 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: High Country Fitness - On going Issues report for LMI support  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US">Hi Charlotte,</span></div>
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<div class="MsoNormal"><span lang="EN-US">AVMS is too far away with 6 hour ride to their location. Isaac Thompson from IT Tech Industries may be the person to check the iPad automation stings are correct over the phone if he is nearby the club and can assist.
 This is all about PJLINK now and IP addresses and passwords have been identified as correct and all avenues checked. AV is working and projector turns on via network thru a laptop sending control commands. No where to go with regards to AV from all the feedback.
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<div class="MsoNormal"><span lang="EN-US">My last resort for Manuela to make automation work in her club is to go with RS232 control option which requires a part to be installed providing the existing RS232 cable that remains from Fitbox can extend to the Kiosk
 for connection. Paul can send a Kramer FC-6 gateway and change control command code to turn the projector on/off.</span></div>
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<div class="MsoNormal"><span lang="EN-US">If there are no automation control commands seen from your investigation is a concern. We should look at photo of the App automation settings.
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span></div>
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<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:black'>Les Mills Virtual Support </span></b><b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/36000117739" rel="noreferrer"><span style="color:#0563C1">link
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<div>From: <span style="font-size:12.0pt;color:black">Les Mills International &lt;[email-masked]&gt;<br>
<b>Reply-To: </b>Les Mills International &lt;[email-masked]&gt;<br>
<b>Date: </b>Tuesday, 13 April 2021 at 7:24 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Subject: </b>Re: Re: High Country Fitness - On going Issues report for LMI support</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Greg,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>We're not seeing much here, it looks like they switched the iPad's over yesterday, so very little data is showing for the iPad currently connected to the studio.  No Automation
 commands are being sent for the few classes we can see played yesterday, so it's not connected to Automation currently.  Sounds like AVMS will need to do a site visit to establish the issue unfortunately, is this an option?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte<br>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Mon, 12 Apr at 5:56 PM
<span class="separator">, Les Mills International &lt;[email-masked]&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi team, can you take a look for Greg please </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Charlotte Jansen</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>From: Greg Cartagena &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, April 12, 2021 4:39:46 PM<br>
<b>To:</b> Charlotte Jansen &lt;[email-masked]&gt;<br>
<b>Subject:</b> FW: High Country Fitness - On going Issues report for LMI support
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Charlotte and Kim,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Are you able to look and check for any error log details that may exist?  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | <a href="http://www.lesmills.com.au" rel="noreferrer"><span style="color:purple">www.lesmills.com.au</span></a> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Tel
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>| Email
<a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Paul Smith &lt;[email-masked]&gt;<br>
<b>Date: </b>Monday, 12 April 2021 at 10:25 AM<br>
<b>To: </b>Greg Cartagena &lt;[email-masked]&gt;, Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc: </b>Jasmine Bourchier &lt;[email-masked]&gt;<br>
<b>Subject: </b>RE: High Country Fitness - On going Issues report for LMI support</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>In summary, this system was working fine and then ceased automation of the projector for around 2 weeks following an ioS update, and it took several weeks for the LM App to update
 and it all started working again without any intervention or changes,  and has been working for some time and then has suddenly lost automation control again without any settings being changed.  Isaac  has been very diligent and spoken with me on several occasions
 and I don’t have anything else I can offer him.  AVMS have also incurred 2 hours of IT support charges having our own contractor remotely connect to the system to confirm all network settings are correct also and communications to the projector are established.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Manuela has now followed Kim’s suggestion of deleting and reinstalling the entire App to no avail.   It really shouldn’t be this difficult and clearly another site with automation
 concerns over PJLINK that remain undetermined by AVMS, LMI, and two experianced IT technitions.
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I agree Greg, enough is enough.  An FC-6, programmed up with the current projector IP address, with RS232 codes and serial connection cable, $360 inc, This would need to be set
 up and tested prior to sending out (2 hours) for which we will not change for in an effort to get this resolved and simply move on and hopefully restore some faith with the customer.  The installation and cabling aspect would need to be determined by Manuela’s
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<i><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Paul Smith</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>AV Media Systems</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> Greg Cartagena &lt;[email-masked]&gt;
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<b>Sent:</b> Monday, 12 April 2021 9:59 AM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> Jasmine Bourchier &lt;[email-masked]&gt;; Paul Smith &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: High Country Fitness - On going Issues report for LMI support</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Team,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ok this looks like we have timed out with the troubleshooting at their end.
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Hi Paul, if the projector password, or things like eco mode setting on, is not the issue. I suggest we consider setting up automation via RS232 control using an FC-6
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>What would it take and cost? Do you have an FC-6? Is it feasible to use the existing RS232 cable is the kiosk in close proximity to allow use of that cable? I don’t
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Otherwise it’s a complete reset. That’s all I have…</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thoughts?</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Kind Regards,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Greg Cartagena | Virtual AV Support Specialist<br>
Les Mills Asia Pacific | </span><span style='font-size:10.0pt;font-family:"Helvetica Neue";color:black'><a href="http://www.lesmills.com.au" rel="noreferrer"><span style='font-family:"Tahoma",sans-serif;color:purple'>www.lesmills.com.au</span></a></span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'> </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#212121'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:8.0pt;font-family:"Tahoma",sans-serif;color:#212121'>Les Mills Virtual App - Troubleshooting Link:</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>From:
</span></b><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>Manuela Berchtold &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>&gt;<br>
<b>Date: </b>Monday, 12 April 2021 at 9:39 AM<br>
<b>To: </b>Les Mills International &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>&gt;<br>
<b>Cc: </b>Greg Cartagena &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>&gt;,
 Jasmine Bourchier &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>&gt;,
 "</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>" &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="font-size:12.0pt">[email-masked]</span></a></span><span style='font-size:12.0pt;font-family:"Helvetica Neue";color:black'>&gt;<br>
<b>Subject: </b>Re: High Country Fitness - On going Issues report for LMI support</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Last Thursday and Friday I had Isaac (IT Tech Industries) come in again and help me with everything you are requiring me to do at this end.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Here is a summary of what was done...</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Firstly we powered down and powered back on all components in the automation chain  in this order;</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>With no success then proceeded to disconnect and reconnect all cable connections and test all connections. all connections were tested to be operational.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Next step was to confirm that all passwords and addresses were correct for the PJLINK, all were correct and matching on all ends. I can PING and connect to the router on the IP
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Just as a sanity check we tried different IP addresses and Passwords on both ends to see if it was an issue with the specific address and password chosen but still no success.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Ipad, Router, Les mills app and projector are on on latest versions and were updated in the process. still no success in the Les Mills Application to trigger the automatic power
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>When the test connection, power on and power off buttons are trialed in the Les Mills app the messages do come through to the projector on the top of the screen yet the Les Mills
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Yesterday (Sunday 11th April) we spent all day doing this ...</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Just to break down what we did yesterday, as requested by Les Mills we completely removed the application of the iPad and reinstalled it and re downloaded all of the content with
 no change in behaviour of the automation at all. This task required taking the iPad offsite to make use of higher bandwidth internet and ensure all content could be downloaded in the gyms closed time as there are roughly 189 large video files that required
 to be re downloaded with uninstalling the app. This process beginning at 9:30am and ending at 6pm Sunday 11 April 2021.</span></div>
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Manuela Berchtold <br>
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1 Snowy River Ave, <br>
Jindabyne NSW 2627</span> </div>
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w. : </span><span style="color:white"><a href="http://highcountryfitness.com.au" rel="noreferrer"><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:white;text-decoration:none'>www.highcountryfitness.com.au</span></a></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On 7 Apr 2021, at 1:56 pm, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Thanks, on the manufacturers website these are the below latest versions of Firmware for that model.  Looking at the numbers after the v, it looks like the firmware currently installed
 isn't the latest.  Could this be updated to see if it helps please?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>I've spoken to Greg and Paul today and we've agreed the next step is to re-download the content by removing the device within the Scheduler, deleting the App, re-downloading the
 App and logging in again. You're best to have someone who knows how to apply the Automation settings with you at the time. We're hoping this refresh will clear out whatever is blocking Automation from connecting.  As content will need to re-download, please
 ensure there's a gap in scheduled Virtual classes of at least 3 hours and the iPad has a strong network connection.  The steps are listed in the below article (instead of step 5, please delete the App and re-download it from the App store)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084195-i-have-a-new-ipad-and-would-like-to-remove-the-old-one" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084195-i-have-a-new-ipad-and-would-like-to-remove-the-old-one</a></span></div>
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Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" rel="noreferrer">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a> </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On Wed, 7 Apr at 12:03 PM
<span class="xseparator">, Manuela Berchtold &lt;</span><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><span class="xseparator">&gt; wrote:
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Manuela Berchtold <br>
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1 Snowy River Ave, <br>
Jindabyne NSW 2627</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>On 7 Apr 2021, at 8:06 am, Paul Smith &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Software version shown in Manuela’s second photo (attached)</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Projector is an Epson EB-2265 installed 26/4/2017</span></div>
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<i><span style='font-size:10.0pt;font-family:"Arial",sans-serif'>Paul Smith</span></i><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>Director (Vic)</span></div>
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<b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>AV Media Systems</span></b><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'>0410 587 544</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
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<b><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>From:</span></b><span class="xapple-converted-space"><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'> </span></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>Les
 Mills International &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>&gt;<span class="xapple-converted-space"> </span><br>
<b>Sent:</b><span class="xapple-converted-space"> </span>Wednesday, 7 April 2021 7:43 AM<br>
<b>To:</b><span class="xapple-converted-space"> </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'><br>
<b>Cc:</b><span class="xapple-converted-space"> </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>;
</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>; Paul Smith &lt;</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="mailto:[email-masked]" rel="noreferrer"><span lang="EN-US">[email-masked]</span></a></span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>&gt;<br>
<b>Subject:</b><span class="xapple-converted-space"> </span>Re: Re: High Country Fitness - On going Issues report for LMI support</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Helvetica Neue"'>
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<span style="font-size:10.0pt;font-family:Helvetica">Hi Manuela,</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Thanks for the screen shots, it doesn't appear to be on that page.  Do you have a support number for the projector manufacturer?  They should be able to advise where to find it and what
 the latest version is.  </span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Thanks</span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'></span>
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<span style="font-size:10.0pt;font-family:Helvetica">Charlotte<br>
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Ticket:<span class="xapple-converted-space"> </span></span><span style='font-size:10.0pt;font-family:"Helvetica Neue"'><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" rel="noreferrer"><span style="font-family:Helvetica">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</span></a>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392