Subject: English Language Test - SONAL TIWARI
From: SONAL TIWARI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 15:25:21 -0400

| | Foreign Language Screening Test

Name | SONAL TIWARI    /  (7066979472) 7066979472    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,

My name is sonal and I am here to help you with your order status for a hand bag with us. Please accept my sincere apologies as we were unable to deliver the order on time.
As I can check over here for your order I can see that the delivery agent attempted  to deliver the order to the same address which you have register with us but due to some uncertain conditions he was not able to deliver it to that address. But you need not to worry about this as I am already in contact with our courier team and will make sure that your order will be delivered in next 2-3 days.

Mean while if you want you can also provide us any alternate address to us so that we can deliver it to that address.

To compensate with this I have added a $5 promo in your account which will be adjusted in your next order with us.

Please use the below link to directly reply to me on this email or through the below numbers you can directly reach out to us via phone.

Thank you for shopping with us. Have a great day ahead.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

My name is sonal and I am here to help you with your order for TV cabinet with us. Please accept my sincere apologies for the trouble you faced with the order. We never want our customer to face this kind of experience.

I can understand the issue which you are facing with the TV Cabinet and also I have reported this issue to my senior team so that they can investigate over it. Abdul you need not to worry about this issue as I will definitely resolve your problem.

Please reply to me with any of your choice below on this email so that it will help me to resolve your issue soon.

1. Complete refund on this order against the return of the TV Cabinet.

2. 25% discount on your order for TV Cabinet.

Please use the below link to reply me directly to this email or you can also reach out to us via phone directly on the number 9999999.

Thank you for shopping with us. Have a great day ahead.

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