Subject: English Language Test - Rahul Verma
From: Rahul Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 15:04:06 -0400

| | Foreign Language Screening Test

Name | Rahul Verma    /  (+91) 9069555764    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear XYZ,

Thank you for writing.

Please accept our sincerest apologies for the inconvenience caused to you.

I would like to inform you that we started a formal inquiry in this regard and discovered that the courier tried to deliver your order to you, but due to the wrong address, the courier company was not able to deliver your order and now the order has been returned to our warehouse. You are an old customer of our company and we are happy to have been able to serve you satisfactorily earlier.

we are offering you a refund or reshipment for your order. Please reply to the same email with your decision.  If you want reshipment, please share your correct address in the below format, So that we can reship your order to your correct address:-

Receiver name
Phone number
Address1:-
Address2:-
Country/Area:-
Zip Code:-
State:-
City:-

Thank you very much for your cooperation.

Sincerely

ABC

Customer Service Manager

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are extremely sorry for the inconvenience caused to you.

We are sorry to hear that the TV cabinet you received has scratches. Could you please share a video or pictures to show the problem? So that we can verify and check the problem and provide you with the best possible solution for your problem.

Looking forward to your reply.

Thank you very much for your cooperation.

Sincerely

ABC

Customer Service Manager homeobox

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