Subject: English Language Test - Vikrant .
From: Vikrant . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 13:42:35 -0400

| | Foreign Language Screening Test

Name | Vikrant .    /  (091) 8505923234    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,

Sorry for inconvenience.
We are unable to sent your courier on time as our courier's boy found your address wrong.

It's a humble request to share your correct address to send your order.

Thanks & Regards,
Babyshop team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

Sorry for inconvenience.

As the per your mail, your TV unit has some scratches. Please allow me some time to get this checked with team.
We will get back to you soon, and will do best at our end.

Thanks & Regards,
Homebox Team.

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