Subject: English Language Test - VAIBHAV SAXENA
From: VAIBHAV SAXENA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 13:12:30 -0400

| | Foreign Language Screening Test

Name | VAIBHAV SAXENA    /  (91) 7749995312    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi ,

I would like to inform you that we are in receipt of your complaint and we have forwarded the complaint to the concerned authority .Your courier was was packed for delivery and sent on the same day, our delivery partner attempted to deliver the courier but could not find the house at the address mentioned by you, Request you to kindly update the address given by you so that our delivery partner can successful deliver it.

Regards,
vaibhav
customer service representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I would like to inform you that we are in receipt of your complaint and we regret for this experience .Your complaint has been forwarded to the concerned team and we will get back to you at the earliest with the latest development in this matter.
Please bear with us .

Regards,
vaibhav
customer service representative

| |