Subject: English Language Test - Trupti Deore
From: Trupti Deore <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 11:01:00 -0400

| | Foreign Language Screening Test

Name | Trupti Deore    /  (91) 9075116284    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
Hope you are doing well. As reference to your order, it is observed that the address provided by you into your account is wrong.
Kindly check your account settings and please fill the correct address. Your package will be delivered to you.

Thank you for coordinating with us.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
I understand your concern, but as per the policies designed by our company the product which is sold or installed by our employees, is checked before selling

| |