Subject: Unassigned tickets-Closed in March
From: "Sara Aknooni (SRAK)" <[email-masked]>
To: Ashish Dabral <[email-masked]>, "Josephine Veena Dorairaj (JVDO)" <[email-masked]>
Cc: "Heta Nyrhinen (HNYR)" <[email-masked]>, Pritish Nandi <[email-masked]>
Date: Mon, 12 Apr 2021 14:08:54 +0000

Hi Ashish and Josephine,

Attached is list of 80 tickets which are closed in March with no assignee.
I think there are phones’ test tickets.
This is not good, we should have closed them as “Sh, Short Call” to prevent them from having an impact on our reporting.
Could you investigate and confirm the reason asap?

Best regards​​
Sara Aknooni
Project Manager
Global Support and Service
+45 4470 0124
+45 7131  4960

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