Subject: English Language Test - Anuj Yadav
From: Anuj Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 08:23:54 -0400

| | Foreign Language Screening Test

Name | Anuj Yadav    /  (+91) 9971666015    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sir/Ma'am

Greetings!!!

As per your concern regarding your order number 112232 so here we want to inform that as per our courier service your mentioned address  for delivery is wrong.

Kindly provide me your update address so we can schedule your product delivery again.

Thanks & regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul sir,

Greetings!!!

As per your concern regarding then cabinet scratches so no need to worry about it we are to help you.

Firstly want to know when you received this cabinet through courier then you saw it was scratched or not because from our side we send only fresh and ok/tested product.

Otherwise kindly send image of products scratches so we can check from quality department.
Rest can inform after quality department comment.

Thanks & regards

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