Subject: English Language Test - Swati Aggarwal
From: Swati Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 08:23:01 -0400

| | Foreign Language Screening Test

Name | Swati Aggarwal    /  (91) 9818024427    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi There,

Greetings for the day! :) Thank you for contacting us.

Please accept my sincere apologies for the inconvenience and delay caused in delivering your product.

I have checked the recent order placed by you and observed a mismatch in the Address on which the product had to be delivered.

Request you to please confirm, if the Address, "123-xyz" is correct so that we can arrange for a delivery on priority for you.

Looking for your kind confirmation.

Thanks and Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Greetings for the day! :) Thank you for contacting Homebox.

I am sorry to hear about the condition of the product and definitely, this isn't the service we want to offer to our clients.

All the product undergo quality checks before they are delivered to the customer.

However, we'd still like to get this checked for you. :)

Request you to provide the following details:

1. Order ID
2. Date of Delivery
3. Installation Date
4. Screenshot of the scratches in the Cabinet

Please Note: As per the terms and conditions, we are able to replace the product if it is not 7 days old from the delivery date. Also, we'll check with our quality partner and installation team to know if any scratches were available at that time.

Waiting to hear from you.

Thanks and Regards

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