Subject: English Language Test - Neeraj Tewari
From: Neeraj Tewari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 07:41:00 -0400

| | Foreign Language Screening Test

Name | Neeraj Tewari    /  (91) 7409911489    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thanks for shopping with our online store.
As I can see here that you placed an order of a hand bag through our site and which is successfully placed by you as well and also I can see here that is expected to get deliver on dated xx/yy/zz at your postal address and our courier partner also attempted to deliver your product but they found that the address mention by you is incorrect and also they have tried a lot to contact you but your number is out of reach.
So there is no need to worry about it you can again placed one fresh order by mentioning your correct delivery address.
Thanks & Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,
Thanks for Giving us this opportunity.
While going through your concern I just came to know that you have find a scratches in your tv cabinet and you notice this thing after the installation team went away. So there is no need to worry about that as I can see here that this product comes under return and replacement policy.
So I am raising this concern under replacement and your replacement id is
RR12XJK and it will get replaced with in 7-14 working days.
Thanks & Regards.

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