Subject: English Language Test - Tejinder Kaur
From: Tejinder Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 07:19:15 -0400

| | Foreign Language Screening Test

Name | Tejinder Kaur    /  (91) 9953710108    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer
We understand that your order has not been delivered to you and it has been 14 days. We checked in our system about your order according to that the courier tried to deliver your package  but they say that  the address provided by you was incorrect so, can you please write your full address so that we can confirm the same and pass along to the courier.

regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer

We understand that you want your item to be replaced/refunded.
we would like if you send us the pictures of the product you want to return.
we will review it and get back to you with the solution ASAP.

regards

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