Subject: English Language Test - Maneesha Sharma
From: Maneesha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:48:01 -0400

| | Foreign Language Screening Test

Name | Maneesha Sharma    /  (91) 9891190587    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear concern,

Thanks for contacting us.
We are trying to reach you, but your below mentioned address incomplete, please share us complete address with landmark.

Thanks for your patience.
We are here to assist you.

Regards
Babyshop. Com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear concern,

Thanks for contacting us.
We are extremely sorry, as you have received defective product.
Once we receive the product, we will resolve your query as soon as possible.

Thanks for your patience.
We are here to assist you.

Regards
Babyshop. Com

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