Subject: English Language Test - Akash Bansal
From: Akash Bansal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:39:07 -0400

| | Foreign Language Screening Test

Name | Akash Bansal    /  (88009) 65397    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear customer first of all please accept my sincerest apologies for the delivery of incorrect shippmet to your address. We started a formal inquiry in this regard and discovered that the error happened at one our fulfillment centres and the wrong address was recorded in your name.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Dear customer first of all accept my sincerest apologies for the delivery of defective TV delivered to you we started a formal inquiry in this regard and discovered that the error happened at one our fulfillment centres and the defective item is recorded in your name.

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