Subject: English Language Test - Aparna jain
From: Aparna jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 06:23:56 -0400

| | Foreign Language Screening Test

Name | Aparna jain    /  (+91) 744666946    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear,

Thank you for contacting us.

We sincerely apologize for the damaged item that you recieved in your recent purchases with us.

consider it a rare instance,This is not the experience we want to our customer when they shop with us.

kindly share the snapshot of the damaged item which you have received so that we can further assist you.

also you can return this item with us with our mobile application go to my order,select the order number and click on return.

feel free to contact us for the further assistance.

Your Friends,
The Support Team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Dear,

Thank you for contacting us,

we would like to inform you that as per the update from our courier team the address you provided for your order is incorrect.

We want to confirm the Address- xyz or provide us the correct details of your address so that we could share the details to our team.

we hope your order reaches you soon.

feel free to contact us for any further assistance.

Your Friends,
The Support Team.

| |