Subject: English Language Test - vivek jha
From: vivek jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 05:12:13 -0400

| | Foreign Language Screening Test

Name | vivek jha    /  (0120) 9560773008    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Ram,
I am so sorry about your item but as per details I am seeing your item is already in the nearest hub so kindly wait on or before or mise it will deliver to you.

thanks & regards
vivek jha

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
i am very aplogies for this issue and on behalf of you I mention all things in my notes as per your issue and rise your complain  on high priority, team will co-ordinate to you as per your  complain time line .

thanks & regards
vivek jha

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