Subject: English Language Test - sumit kumar
From: sumit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 03:37:49 -0400

| | Foreign Language Screening Test

Name | sumit kumar    /  (+91) 7999679107    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear our valuable Customer,
Greetings of the Day!!!
First of all i am extremely sorry for the inconvenience.  I have gone through your order id personally and find that our delivery Executive could not find your address Properly. So kindly update me with your address once more so that i can get your Hand Bag deliver as soon as possible.
Have a happy shopping with us.
Regards
x-company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,
Greetings of the Day!!!
I am very sorry for the inconvenience happened from our installation team. I am taking this issue on a priority basis and will do the needful but kindly allow me some time let me go through with this case and i will get back to you. Thankyou for your Patience.
Regards
Homebox Team

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