Subject: English Language Test - Pooja Goel
From: Pooja Goel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 03:36:04 -0400

| | Foreign Language Screening Test

Name | Pooja Goel    /  (91) 9891484145    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear ABC

Greetings from Babyshop.com !

Thank you very much for contacting us.

Please accept our apologies for the inconvenience caused.

We had checked your order details and we found the your order was shipped on same day when the order was placed. The courier company had tried to deliver the order but there might be some error in mentioned address due to which they weren't able to deliver your order.

So we would request you to kindly share your complete address once again and we'll try to deliver your order on priority basis.

Thank you for your patience and understanding.

We would love to hear again from you incase of any further complaints/ grievances.

Thanks & regards
Team Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello

Greetings from Homebox !

Thank you very much for contacting us.

Please accept our apologies for the inconvenience caused.

We would request you to kindly allow us time for next 02 days to deliver you the finished product.

We would love to hear again from you incase of any further complaints/ grievances.

Thanks & regards
Team Homebox

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