Subject: Arabic Language Test - Marwan Ali Adam mohamed
From: Marwan Ali Adam mohamed <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 03:21:11 -0400

| | Foreign Language Screening Test

Name | Marwan Ali Adam mohamed    /  (+91) 7661835028    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer

Thank you for contacting Babyshop Team

On behalf of the entire Babyshop Team, we would like to offer our sincere apology for the unprofessional behaviour of our courier team employee,

A report of your complaint has been forwarded to the HR team as well as the administration and a subsequent procedure will investigate the unfortunate incident

Furthermore, we have reviewed your delivery and after in-depth investigation we have reached to a conclusion that a misplacement occured in one of our wearhouses and you shall be receiving your order within 2 working days.

As a token of our apology for error that occurred, the administration has decided to conduct the delivery free of charge, the delivery charges will be refunded to your account and the amount will be received within 3-4 working days

We hope that you accept our sincere apology

Regards

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer

Thank you for contacting Babyshop Team

On behalf of the entire Babyshop Team, we would like to offer our sincere apology for the unprofessional behaviour of our support team memeber. A complaint has been filed to the HR department and an investigation involving the recordings of the conversation would take place.

We have reviewed your order code 9643039489 and it seems that you have in fact chosen a color that is other than blue. This can be managed as an exchange request can be filed online and a courier personnel would come to pickup the unwanted item within 3-5 days of the exchange request.

Once again, on behalf of Babyshop Team we offer our most senciere apology and hope that you continue enjoying our services

With thanks
Babyshop Team

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