Subject: English Language Test - Aayush Chaudhary
From: Aayush Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 03:14:39 -0400

| | Foreign Language Screening Test

Name | Aayush Chaudhary    /  (91) 9212577955    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi jack,

Thank you for contacting us today.
We truly understand your issue and we are sorry to hear that. However, Our delivery executive tried to deliver the product at your address but the address was wrong. So the delivery executive was not able to deliver your package on time. Hence, We request you to please revert us back with the correct address, So that we can deliver your product at your doorstep as soon as possible.

We are waiting for your response.
If there's anything else in which we can assist you, Please let us know.

Best regards,
Xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting Homebox. We apologise for the inconvenience caused to you. However, As per the details given by you so we have arranged a replacement for the TV cabinet as a one time good will gesture. Our delivery team will be delivering your product on or before 17th april, 2021 and they'll also pickup the old product. We request you to kindly co-operate.

If there's something else in which we can assist you please let us know.

Best regards,
Xyz

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