Subject: New Reply Received - scheduled class
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Mon, 12 Apr 2021 01:55:36 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  scheduled class   Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Brilliant – the black play symbol will be great to remember. </span></div>
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<div>From:<span lang="EN-US"> Les Mills International &lt;[email-masked]&gt; <br><b>Sent:</b> Monday, 12 April 2021 8:17 AM<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: scheduled class</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Christine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for contacting support.  The TRIP class you scheduled on Saturday was a live class, so no instructor voice will play. Please ensure you select VIRTUAL THE TRIP when scheduling, a Virtual class will also have a black play symbol to show it's Virtual on the timetable.  The below class at 10.35 has no black play symbol, therefore isn't a Virtual class.</span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><img width="1264" height="478" style="width:13.1666in;height:4.9791in" id="_x0000_i1025" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODk4NTMwMjMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.--Lpzz7uBDUHiFsj23LIB1u5BJt9Y-aVxNb2xsVUtDg"></span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I'll close this ticket now but feel free to reply to this email if you require further support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Many thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4457" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4457</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 10 Apr at 10:16 PM <span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Christine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks for reaching out to support.  We've reviewed your request and your market support team will get back to you by Monday.<br><br>Many thanks,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Olesia</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Customer Services<br>Les Mills Virtual App<br><br>Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4457" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4457</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Sat, 10 Apr at 3:55 PM <span class="separator">, Christine Gaby &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote: </span></span><span class="separator"></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi there,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We have our install complete, a few things to sort before launch on Thursday but we are all over that. It looks and sounds amazing.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Something that did confuse me this morning is I programmed The Trip Virtual (latest release) to come on today at 10.35am and the live version played, so we had music with no instruction. I thought I must have made a mistake and went back to check the scheduler but it definitely was the virtual version I put in. </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This concerned me because I obviously would not want this to happen when my clients were doing a class. Any thoughts??</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>4457:859387</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'> </span>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4457