Subject: New Reply Received - Re: High Country Fitness - On going Issues report for LMI support
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 11 Apr 2021 23:55:17 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Re: High Country Fitness - On going Issues report for LMI support  Ticket comment <div style="font-family: Arial, Helvetica, sans-serif; font-size: 10pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
Hi LMI,</div>
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I have been following the correspondence between your team and Manuela for quite some time now. </div>
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It's getting to a point of huge inconconvenience and unfairness for our valued partner to be operating like this. </div>
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Please let us know what is the best course of action to resolve this. Is there anything we can do here on our side?</div>
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<b style="font-family:arial,helvetica,sans-serif"><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Kind Regards,</span></b><br>
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<b><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont">Jasmine Bourchier </span></b><span style="font-size: 7.5pt; font-family: arial, sans-serif, serif, EmojiFont; color: gray">| National Launch Coach</span><span style="font-size:7.5pt; font-family:arial,sans-serif,serif,EmojiFont"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Manuela Berchtold &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, 12 April 2021 9:39 AM<br>
<b>To:</b> Les Mills International &lt;[email-masked]&gt;<br>
<b>Cc:</b> Greg Cartagena &lt;[email-masked]&gt;; Jasmine Bourchier &lt;[email-masked]&gt;; [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: High Country Fitness - On going Issues report for LMI support
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<div class="">Hi Everyone,</div>
<div class="">I hope this finds you all having had a wonderful weekend!</div>
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<div class="">Last Thursday and Friday I had Isaac (IT Tech Industries) come in again and help me with everything you are requiring me to do at this end.</div>
<div class="">Here is a summary of what was done...</div>
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<div class="">Firstly we powered down and powered back on all components in the automation chain  in this order;</div>
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<div class="">1. Power cycled the Ipad</div>
<div class="">2. Power cycled the router</div>
<div class="">3. Power cycled the projector</div>
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<div class="">With no success then proceeded to disconnect and reconnect all cable connections and test all connections. all connections were tested to be operational.</div>
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<div class="">Next step was to confirm that all passwords and addresses were correct for the PJLINK, all were correct and matching on all ends. I can PING and connect to the router on the IP address with no problems at all.</div>
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<div class="">Just as a sanity check we tried different IP addresses and Passwords on both ends to see if it was an issue with the specific address and password chosen but still no success.</div>
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<div class="">Ipad, Router, Les mills app and projector are on on latest versions and were updated in the process. still no success in the Les Mills Application to trigger the automatic power on and off.</div>
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<div class="">When the test connection, power on and power off buttons are trialed in the Les Mills app the messages do come through to the projector on the top of the screen yet the Les Mills app still shows no connection and does not successfully perform
 a power on or off.</div>
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<div class="">This is not the first time this has occurred as we witnessed last time we lost the automation the Les Mills app was pushed an update that correcteds the situation. Nothing was wrong or has been adapted on the set up; it simply has stopped working.
 It is my opinion that the Les Mills app is the source of fault as there are no connectivity issues with the network or display output and as stated i can successfully ping and connect to the projector using its static IP however the Les Mills app cannot seem
 to do that.</div>
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<div class="">Thanks,</div>
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<div class="">Isaac Thompson,</div>
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<div class="">IT TECH INDUSTRIES PTY LTD</div>
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<div class="">Yesterday (Sunday 11th April) we spent all day doing this ...</div>
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<div dir="auto" class="">Just to break down what we did yesterday, as requested by Les Mills we completely removed the application of the iPad and reinstalled it and re downloaded all of the content with no change in behaviour of the automation at all. This
 task required taking the iPad offsite to make use of higher bandwidth internet and ensure all content could be downloaded in the gyms closed time as there are roughly 189 large video files that required to be re downloaded with uninstalling the app. This process
 beginning at 9:30am and ending at 6pm Sunday 11 April 2021.</div>
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<div dir="auto" class="">Thanks,</div>
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<div dir="auto" class="">Isaac Thompson.</div>
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<div dir="auto" class="">IT TECH INDUSTRIES.</div>
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<div dir="auto" class="">So now I find myself going into another week with no answers.</div>
<div dir="auto" class="">Yes the virtual classes are playing however we are still having to turn the projector on and off each time. As I’m sure you all agree this is not the purpose of this system.</div>
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<div dir="auto" class="">To be honest I’m exhausted with all of this.</div>
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<div dir="auto" class="">I’m unhappy paying for IT and tech support on something that should be working.</div>
<div dir="auto" class="">I’m unhappy with the amount of extra hours of time and worry this consumes. </div>
<div dir="auto" class="">I’m unhappy paying for a product that does not work how it was sold to work.</div>
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<div dir="auto" class="">I also still can’t get my head around the fact that this did once work as set up to do. Then overnight as an update was happening it stopped working.</div>
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<div dir="auto" class="">I look forward to hearing back from you on what you suggest happens next in order to fix this.</div>
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<div dir="auto" class="">Thank you, Manuela </div>
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<br class="x_Apple-interchange-newline">
Manuela Berchtold <br class="">
<span class="" style="font-size:13px; font-weight:500; letter-spacing:0px">Owner</span>
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<div class="">On 7 Apr 2021, at 1:56 pm, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:</div>
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<div class="" style="font-family:Helvetica Neue,Helvetica,Arial,sans-serif; font-size:13px">
<div dir="ltr" class="">Hi Manuela,</div>
<div dir="ltr" class="">​<br class="">
</div>
<div dir="ltr" class="">Thanks, on the manufacturers website these are the below latest versions of Firmware for that model.  Looking at the numbers after the v, it looks like the firmware currently installed isn't the latest.  Could this be updated to see
 if it helps please?</div>
<div dir="ltr" class="">​<br class="">
</div>
<div dir="ltr" class=""><img class="x_fr-fic x_fr-fil x_fr-dib" style="width:378px" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODk1MTkwMDAsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.U_cgJZ7gWDZV5r8EeKk-szuZ0KtMuipRao78WJKqEuk"></div>
<div class="">
<br class="">
</div>
<div dir="ltr" class="">I've spoken to Greg and Paul today and we've agreed the next step is to re-download the content by removing the device within the Scheduler, deleting the App, re-downloading the App and logging in again. You're best to have someone who
 knows how to apply the Automation settings with you at the time. We're hoping this refresh will clear out whatever is blocking Automation from connecting.  As content will need to re-download, please ensure there's a gap in scheduled Virtual classes of at
 least 3 hours and the iPad has a strong network connection.  The steps are listed in the below article (instead of step 5, please delete the App and re-download it from the App store)</div>
<div dir="ltr" class="">
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</div>
<div dir="ltr" class=""><a href="https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084195-i-have-a-new-ipad-and-would-like-to-remove-the-old-one" rel="noreferrer" class="">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000084195-i-have-a-new-ipad-and-would-like-to-remove-the-old-one</a></div>
<div dir="ltr" class="">
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</div>
<div dir="ltr" class="">Let us know how you get on.</div>
<div dir="ltr" class="">
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</div>
<div dir="ltr" class="">Many thanks</div>
<div dir="ltr" class="">
<br class="">
</div>
<div dir="ltr" class="">Charlotte</div>
<br class="">
Ticket: <a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" rel="noreferrer" class="">
https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a>
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<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Wed, 7 Apr at 12:03 PM <span class="x_separator">
, Manuela Berchtold &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
<div class="">Thank you so much Paul.</div>
<div class="">
<br class="">
</div>
<div class="">Charlotte, if you require something else please let me know.</div>
<div class="">
<br class="">
</div>
<div class="">Take care, Manuela <br class="">
<div class="">
<div class="" style="font-family:Helvetica; font-size:12px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
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<br class="x_Apple-interchange-newline">
Manuela Berchtold <br class="">
<span class="" style="font-size:13px; font-weight:500; letter-spacing:0px">Owner</span>
</div>
</td>
</tr>
<tr class="">
<td width="35" bgcolor="#0f213a" class="" style="padding-left: 20px"></td>
<td bgcolor="#0f213a" width="203" class="" style="width: 203px"><img width="150" height="auto" class="" style="display:block" src="http://highcountryfitness.com.au/sig/High-Country-Fitness-logo.png"></td>
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<br class="">
<br class="">
1 Snowy River Ave, <br class="">
Jindabyne NSW 2627</div>
<div class="" style="font-size: 13px; color: rgb(255, 255, 255); font-family: Raleway, Verdana, Arial, Helvetica, sans-serif; margin-bottom: 10px; margin-left: 35px; margin-top: 0px; line-height: 1">
<br class="">
e.  : <a href="mailto:[email-masked]" class="x_gold" rel="noreferrer" style="color: rgb(255, 255, 255); text-decoration: none">[email-masked]</a><br class="">
w. : <a href="http://highcountryfitness.com.au/" class="x_gold" rel="noreferrer" style="color: rgb(255, 255, 255); text-decoration: none">www.highcountryfitness.com.au</a>
</div>
<div class="" style="font-size: 13px; color: rgb(255, 255, 255); font-family: Raleway, Verdana, Arial, Helvetica, sans-serif; margin-bottom: 10px; margin-left: 35px; margin-top: 0px; line-height: 1">
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 please contact the sender by reply email immediately and destroy any and all copies of the message.</div>
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</div>
<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">
<div class="">On 7 Apr 2021, at 8:06 am, Paul Smith &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt; wrote:
<br class="x_Apple-interchange-newline">
</div>
<div class="">
<div class="x_WordSection1" style="font-family:Helvetica; font-size:12px; font-style:normal; font-variant-caps:normal; font-weight:normal; letter-spacing:normal; text-align:start; text-indent:0px; text-transform:none; white-space:normal; word-spacing:0px; text-decoration:none">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="">Software version shown in Manuela’s second photo (attached)
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</span>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="">
<div class=""> </div>
</span>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="">Projector is an Epson EB-2265 installed 26/4/2017
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</span>
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<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="">
<div class=""> </div>
</span>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="">
<div class=""> </div>
</span>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="">
<div class=""> </div>
</span>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<div class=""> </div>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<i class=""><span class="" style="font-family:Arial,sans-serif">Paul Smith
<div class=""></div>
</span></i>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
Director (Vic)
<div class=""></div>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<b class="">AV Media Systems</b>
<div class=""></div>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
0410 587 544
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</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
9543 6525
<div class=""></div>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<a href="mailto:[email-masked]" class="" rel="noreferrer" style="color: blue; text-decoration: underline"><span class="" style="color: rgb(5, 99, 193)">[email-masked]</span></a>
<div class=""></div>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="">
<div class=""> </div>
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<div class="" style="border-style:solid none none; border-top-width:1pt; border-top-color:rgb(225,225,225); padding:3pt 0cm 0cm">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<b class=""><span lang="EN-US" class="">From:</span></b><span lang="EN-US" class=""><span class="x_Apple-converted-space"> </span>Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;<span class="x_Apple-converted-space"> </span><br class="">
<b class="">Sent:</b><span class="x_Apple-converted-space"> </span>Wednesday, 7 April 2021 7:43 AM<br class="">
<b class="">To:</b><span class="x_Apple-converted-space"> </span><a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a><br class="">
<b class="">Cc:</b><span class="x_Apple-converted-space"> </span><a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>;
<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>; Paul Smith &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer">[email-masked]</a>&gt;<br class="">
<b class="">Subject:</b><span class="x_Apple-converted-space"> </span>Re: Re: High Country Fitness - On going Issues report for LMI support
<div class=""></div>
</span>
</div>
</div>
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<div class=""> </div>
</div>
<div class="">
<div class="">
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Hi Manuela,
<div class=""></div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">​
<div class=""></div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Thanks for the screen shots, it doesn't appear to be on that page.  Do you have a support number for the projector manufacturer?  They should be able to advise where to find it and what
 the latest version is.  
<div class=""></div>
</span>
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</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">​
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</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Thanks
<div class=""></div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">​
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</span>
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<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Charlotte<br class="">
<br class="">
Ticket:<span class="x_Apple-converted-space"> </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" class="" rel="noreferrer" style="color: blue; text-decoration: underline">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a>
<div class=""></div>
</span>
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<div class="">
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<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
</div>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">​
<div class=""></div>
</span>
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<div class="">
<blockquote class="" style="margin-top:5pt; margin-bottom:5pt">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">On Tue, 6 Apr at 12:40 PM<span class="x_Apple-converted-space"> </span><span class="x_separator">, Manuela Berchtold &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer" style="color: blue; text-decoration: underline">[email-masked]</a>&gt;
 wrote:</span></span><span class="x_separator">
<div class=""></div>
</span>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Hello Charlotte and everyone,</span>
<div class=""></div>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">I hope you have all had a wonderful Easter. 
<div class=""></div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">I have this information from the projector however I can’t find the word Firmware anywhere.
<div class=""></div>
</span>
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</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">If these screen shots do not provide you with the details you require, please give me instructions on where to find exactly what you need.
<div class=""></div>
</span>
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<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
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</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">I look forward to hearing from you and figuring out this glitch.
<div class=""></div>
</span>
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</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
</div>
</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Thank you, Manuela 
<div class=""></div>
</span>
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</div>
<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
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<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
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<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
<div class=""> </div>
</span>
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<div class="">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif"><img width="630" height="472" id="x__x0000_i1034" class="" style="width:6.5625in; height:4.9166in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODk0MDE4MzMsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.DNjmduB529f1SMtqkCchu9ecj_k-GnuTWjO_pRMcGMo"></span><span class="" style="font-size:10pt; font-family:Helvetica,sans-serif"><img width="630" height="472" id="x__x0000_i1033" class="" style="width:6.5625in; height:4.9166in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MzYwODk0MDE4MzQsImRvbWFpbiI6Imxlc21pbGxzdmlydHVhbGFwcC5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6ODU5Mzg3fQ.HBKxmDQS9AE--eUPKBqZyspmiLdY_nz15LrP9bRecAM"></span><span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">
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<div class="" style="margin-bottom:15pt">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<b class=""><span class="" style="font-size:12pt; font-family:Verdana,sans-serif; letter-spacing:0.75pt"><br class="">
Manuela Berchtold <br class="">
</span></b><span class="" style="font-size:10pt; font-family:Verdana,sans-serif">Owner</span><b class=""><span class="" style="font-size:12pt; font-family:Verdana,sans-serif; letter-spacing:0.75pt">
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</span></b>
</div>
</div>
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<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="color: white"><img width="150" height="72" id="x__x0000_i1032" class="" style="width:1.5625in; height:0.75in" src="http://highcountryfitness.com.au/sig/High-Country-Fitness-logo.png"></span>
<div class=""></div>
</div>
</td>
<td width="1160" class="" style="width: 870pt; padding: 0cm; float: left; background-color: rgb(15, 33, 58)">
<div class="" style="margin-left:26.25pt; margin-bottom:7.5pt">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size: 10pt; font-family: Verdana, sans-serif; color: white"><br class="">
<br class="">
1 Snowy River Ave, <br class="">
Jindabyne NSW 2627
<div class=""></div>
</span>
</div>
</div>
<div class="" style="margin-left:26.25pt; margin-bottom:7.5pt">
<div class="" style="margin:0cm; font-size:11pt; font-family:Calibri,sans-serif">
<span class="" style="font-size: 10pt; font-family: Verdana, sans-serif; color: white"><br class="">
e.  : <a href="mailto:[email-masked]" class="" rel="noreferrer" style="color: blue; text-decoration: underline"><span class="" style="color: white; text-decoration: none">[email-masked]</span></a><br class="">
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<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">On 30 Mar 2021, at 10:16 am, Les Mills International &lt;<a href="mailto:[email-masked]" class="" rel="noreferrer" style="color: blue; text-decoration: underline">[email-masked]</a>&gt;
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<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Hi Manuela,
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<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">We're not aware of any issue with the code in the App.  Automation depends on specific circumstances being true to function well and there are a lot of variables depending on the equipment
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<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Can you confirm the firmware version of the projector please so we can tick that one off?
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<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">​Many thanks
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<span class="" style="font-size:10pt; font-family:Helvetica,sans-serif">Charlotte<br class="">
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Ticket:<span class="x_Apple-converted-space"> </span><a href="https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392" class="" rel="noreferrer" style="color: blue; text-decoration: underline">https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392</a>
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</blockquote></div>  https://lesmillsvirtualapp.freshdesk.com/helpdesk/tickets/4392