Subject: English Language Test - Dikiubou Nkhapuinamai
From: Dikiubou Nkhapuinamai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 17:35:43 -0400

| | Foreign Language Screening Test

Name | Dikiubou Nkhapuinamai    /  (91) 7005239495    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Skylar.

Greeting you from Babyshop.com. I hope you are doing well.

I'm sorry to know that you have not received your product yet.I sincerely apologize for this inconvenience caused.

Please do not worry about your order. I'll surely check this out for you.

Upon checking your order, I've found out that we have shipped out your order on the date you placed an order. Further, I can see last tracking updated on 12th April, 2020. It says out for the delivery.

We are expecting your order to get delivered within next 1-2 days. I request you to please wait until next 2 days. In case, if parcel does not show up within next two days, please let us know. We will help you to issue refund or replace your order. I really appreciate your partient and understanding us.

I hope this information helps! We are looking for to see you again anytime soon.

Regards from Dikiu Babyshop.com.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul.

My name is Dikiu from Homebox Customer Service Team.

I'm here to assist you today! I hope you and your family members are doing well.

I'm sorry to know about the TV Cabinet order. Please accept my sincerely apology.

I've checked with our resources and I found that we can create a replacement for your defective product within next 3-4 business days Or if you willimg to keep the product with partial refund, we are happy to offer you 20% discount on your order or you can just return your product for full refund. Please let us know your preference to serve you better.

Thank you so much for contacting us today. We are looking forward to seeing you again soon.

Best regards Dikiu.

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