Subject: English Language Test - Afreen .........
From: Afreen ......... <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 09:43:27 -0400

| | Foreign Language Screening Test

Name | Afreen .........     /  (91) 8393069852    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Customer's Name,

Subject: -Order Status

Sorry for inconvenience, your order of purchased handbag from our store
was shipped by us on the same day of order. But your address as per courier was wrong.

We will try to shipp it as soon as possible.

Team,
Baby Shop

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi,  Abdul

Sorry for inconvenience by our side, as you said that you got lot's of scratches over cabinet.

We will try to exchange it with a new unit so please keep calm till we done with this  process.

Team
Homebox

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